Privacy Policy

Information We Collect

We gather information that is necessary to provide our services, process transactions, and comply with legal obligations. When you register an account, you may be asked to provide your full name, date of birth, residential address, email address, telephone number, and payment details. This information helps us verify your identity, ensure you meet the legal age requirement, and manage your deposits and withdrawals effectively.

In addition to information you provide directly, our systems automatically collect certain technical data. This includes your IP address, browser type and version, operating system, pages visited, time spent on the site, and referral sources. Such details allow us to understand how our platform is used and to maintain its smooth operation.

How We Use Your Information

Your personal information is used primarily to create and manage your gaming account, process financial transactions, and deliver customer support. We also use it to improve our services, customise your experience, and communicate important updates regarding your account or changes to our offerings.

Where you have given consent, we may send promotional messages about bonuses, tournaments, or new games that we believe will interest you. You can adjust your marketing preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share it with carefully selected service providers who assist us in operating the casino. These include payment processors, identity verification agencies, customer support platforms, and IT service providers. All such partners are contractually bound to protect your data and use it only for the purposes we specify.

Disclosure may also occur when required by law, regulatory authorities, or licensing bodies. This is particularly relevant in matters involving anti-money laundering requirements, fraud prevention, or responsible gambling obligations. In such cases, we share only the minimum information necessary to meet our legal duties.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable certain features, analyse traffic, and enhance your experience. Essential cookies allow you to log in and maintain your session securely. Performance cookies help us understand which areas of the site are most popular and where improvements may be needed.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website and limit your ability to use all features.

Data Security

We take the protection of your information seriously and employ industry-standard security measures. These include encryption of sensitive data, secure servers, access controls, and regular security assessments. While no system can guarantee absolute security, we work continuously to minimise risks and respond promptly to any potential threats.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data where permitted by law. You may also withdraw consent for certain processing activities, such as marketing communications.

To exercise these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within a reasonable timeframe and in accordance with applicable Canadian privacy laws.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Account information related to financial transactions and regulatory compliance is typically kept for several years after account closure, after which it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please reach out to our support team through live chat or by emailing our privacy coordinator. We are committed to addressing your inquiries promptly and transparently.

This policy is effective as of January 2025 and applies to all users of WinShark Casino in Canada.